Guest Services Agent / Bellperson

What you’ll be doing:

Guest Services Agent Responsibilities:

• Register guests and assign rooms.
• Accommodate special request whenever possible.
• Assist in pre-registration and blocking of reservations when necessary.
• Check out guests on a regular ongoing basis.
• Develop a thorough knowledge of room rack and packages, room locations, types of room and costs of various rooms.
• Liaison with housekeeping and other departments to ensure up-to-date guest room availability is monitored frequently.
• Perform office duties such as preparing mail for postage, performing routine cash handling procedures, posting accounts; maintain keys for rooms and issuance of safety deposit box keys.

Bellperson Responsibilities:

• Carries luggage for Guests checking in/out of the hotel.
• Assists with room deliveries for special occasion items, cards and any other special amenities which may be requested.
• Shuttles Guests to and from the downtown area or other various locations within the town as requested.
• Orients Guests to Hotel and services.
• Welcomes Guests to Hotel in a warm and pleasant manner.
• Provides assistance to Guests such as opening doors and providing directions.
• Assists with all Guests’ luggage.
• Assists concierge with maps, directions and information.
• Assists front desk with check ins/outs and answering telephones
• Performs minor maintenance when required.
• All other duties as assigned.

What you’ll bring to the Team:

• 1-2 years front desk experience or similar experience preferred
• Reliable transportation to Niagara on the Lake
• Valid Drivers Licence & comfortable operating Company shuttle van
• Ability to work both 7:00am-3:00pm and 3:00pm-11:00pm shifts
• Excellent knowledge of the Niagara Region
• Comfortable interacting with Guests
• Ability to lift up to 50lbs as needed

What’s in it for you:

• Complimentary meals each shift
• Discounts on hotel stays, restaurant visits, spa services and treatments
• Profit sharing
• Career advancement opportunities
• Company social events and recognition programs

Full-time Team Members additionally receive:

• RRSP Matching and Benefits
• Tuition reimbursement