Job Description
Vintage Hotels is currently seeking a Full Time Night Guest Service Agent to join our growing Front Office team at our Queen’s Landing Hotel!
This is an excellent opportunity for those who have a passion for Guest Service and enjoy a fast paced environment.
What you’ll be doing:
- Performs daily check-out/in procedures during midnight shift are required.
- Maintains a thorough knowledge of our room rates, packages and dining offers.
- Liaisons with other departments and our security company to ensure Guests are safe and comfortable.
- Prepare all F&B chits for Night Audit.
- Bill and post any no-shows.
- Run guest counts and service report for departures.
- Run night audit reports.
- Charge express check-outs.
- Complete nightly communication log for the Front Office Manager.
What you’ll bring to the team:
- 1-2 years front desk experience or similar experience preferred
- Reliable transportation to Niagara on the Lake
- Excellent customer service skills
- Ability to work independently
- A willingness to learn
- Ability to work overnight
- Ability to work weekends
What’s in it for you?
- Complimentary meals each shift
- Discounts on hotel stays, restaurant visits, spa services & treatments
- Profit sharing
- RRSP Matching and Benefits
- Career advancement opportunities
- Tenured team to support your learning and development
- Company Social Events & Recognition Programs
While we welcome all applicants, only those selected for an interview will be contacted.
Accessibility accommodations will be made available to Candidates upon request.