Job Description
Queen’s Landing is currently seeking a Full-time Housekeeping Supervisor to join our growing team!
What you’ll be doing:
- Providing personalized and exceptional guest service at every given opportunity.
- Assists the Executive Housekeeper to ensure all rooms, public areas (and Spa for applicable properties) are clean and maintained in good operating order.
- Supervises Housekeeping Team Members to ensure duties are performed consistent with standard operating procedures.
- Monitors rooms on a regular basis to ensure that they are clean according to standards.
- Checks rooms prior to Guest check-in to ensure they are ready for Guests with respect to amenities, supplies and appropriate tidiness/cleanliness.
- Checks to ensure that all equipment is operating and if not, reports to maintenance to repair or replace if required.
- Ensures that all Guests’ special requests are fulfilled pertaining to room set up.
- Assists Executive Housekeeper with scheduling of Team members, reporting of payroll hours, Team Member concerns, coaching, inventories, uniform use and inventory control, etc.
- Ensures that all cleaning supplies are in stock and Room Attendants have their supply of cleaners daily.
- Maintains Lost and Found program as required through tracking items, calling Guests, writing to Guests and checking for items left.
- Assists Room Attendants with cleaning if schedule is behind.
- Assessing Guests’ individual needs to meet standards for additional products and services.
What you’ll bring to the team:
- 3-5 years hospitality industry through experience or courses required.
- Cleaning experience required.
- Computer skills an asset.
- Previous up-selling and/or sales experience is considered an asset.
- Excellent organizational, communication and time management skills
- Ethical and honest
- Reliable transportation to Niagara-on-the-Lake
What’s in it for you:
- Benefits after three months
- RRSP Matching
- Complimentary meals each shift
- Career advancement opportunities
- A tenured and supportive team
- Company social events
- Discounts on hotel stays, restaurant visits, spa treatments and services.
While we welcome all applicants, only those selected for an interview will be contacted.
Accessibility accommodations will be made available to candidates upon request.