This workshop uncovers the systems, communication skills, mindset, and teamwork that support positive customer experiences. Attendees will gain insight into the unseen efforts that shape customer satisfaction, learn practical strategies for handling challenges, and understand how every role contributes to delivering consistent, high-quality service. For questions, please contact pcworks@portcares.ca or call 905-834-3629, extension 276.

In this introductory workshop, we’ll explore what AI is, gain a better understanding of the functionality and some basic prompts, and discuss the many ways it’s being used today. We’ll also share some best practices when working with AI, including ethical considerations, data privacy, and the importance of responsible development to ensure AI technologies are […]

In this session, participants will learn how to modernize their resume and cover letter, improve their online presence, and apply practical techniques for finding and applying to jobs more effectively. We’ll also explore current hiring trends, networking strategies, and simple ways to stay motivated throughout the job search. For questions, please contact pcworks@portcares.ca or call […]

The Canadian Institute of Food Safety’s official Food Handler Certification Course meets Canada’s legal requirements for food safety training. This certification is required for anyone who is looking to work in Food Services including kitchen aides, chefs, dishwashers, and even school helpers. Day 1 – April 8th from 9:30 am – 4:00 pm Day 2 […]

Many of the skills you already have can open doors to new career opportunities; you need to know how to recognize and present them. Discover Your Skills is an interactive workshop designed to help job seekers identify the valuable skills they’ve gained through work, volunteering, education, and life experiences. For questions, please contact pcworks@portcares.ca or […]

Mock Interview Lab is an interactive workshop designed to help job seekers build confidence and improve their interview skills through practice. Participants will take part in mock interview exercises, receive constructive feedback, and learn effective techniques for answering common interview questions. This hands-on session provides a supportive environment to strengthen communication skills and prepare for […]

Do you have files and pictures galore, but you can’t seem to remember where anything is or how to access it? What are the best ways to stay organized online? Join us in our Digital Classroom to learn all about how you can manage and organize your files.   For questions or more information about this […]

The CannSell Standard Certification is the only training program approved for legally authorized cannabis retailers in Ontario. Ontario law requires that all employees of cannabis retail stores, store managers, and cannabis retail license holders must complete the CannSell certification before their first day of work. CannSell was developed in partnership with MADD Canada to support […]

Future Mapping is an immersive workshop that blends the powerful practice of future planning with the visual storytelling of road board creation, designed to help you create a clear, inspiring roadmap for your future. In this hands-on workshop, you’ll step away from linear planning and enter a space of possibility! Through visual tools and reflective […]