Job Description

Brokered Worker


To provide general home maintenance and repair services inside and outside a client’s home.

Responsible to:

Program Coordinator


  • Receiving and assessing appropriateness of service requests from clients who have been referred by CSSN and negotiating terms of contracts with clients directly.
  • Only accepts work requests that directly match skills, required licensing/registration related to work being performed.
  • Inform/refer clients back to the Program Coordinator if unable to complete or perform the requested service.
  • Negotiate and follow through with the terms of contract which have been agreed upon by both parties.
  • Advise the client, in advance, if there are changes to negotiated terms.
  • Complete work in a safe manner, complying with all health and safety requirements.
  • Advise the Program Coordinator of any changes in availability, type of services provided, contact information and/or any other changes related to employment status that would impact CSSN’s ability to refer clients. 
  • Comply with all terms and conditions and CSSN’s policies and procedures as they relate to the Home Maintenance and Repair Program.
  • Maintain and keep up to date required licensing/registration/training for jobs being preformed. 
  • Maintain up to date and required insurance for the jobs being preformed. 
  • Maintain records of services rendered for the Program Coordinator.
  • Always maintain client confidentiality and respect the rights of clients. 


  • Successful completion of the screening process, including application, personal interview, vulnerable sector check, references, orietnation and training.
  • Sign and comply with Brokered Worker Agreement of Understanding.
  • Possess and maintain all relevant insurances, licensing and registration required to perform service.
  • To be patient, understanding and enjoy helping others.
  • Ability to speak French is an asset. 


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