Understanding Customer Service: From Customer to Cashier
2026-01-08 13:00 - 15:00 (America/Toronto)
Great customer service starts with understanding every role in the customer experience. This workshop introduces participants to the core principles of excellent service by exploring the journey from the customer’s perspective to the cashier’s responsibilities.
For questions, please contact pcworks@portcares.ca or call 905-834-3629, extension 276.

Welcome to Windows 11 Digital Workshop
2026-01-09 13:00 - 14:00 | Digital Classroom in Port Cares, 92 Charlotte Street, Port Colborne, Ontario, L3K3E1, Canada
The workshop is designed to help learners become familiar with Windows 11.
Participants will:

Explore the new look and features to gain confidence navigating the updated system.
Recognize the key differences between Windows 10 and Windows 11
Use basic features like the Start Menu, File Explorer, and Settings

No previous experience with Windows 11 is needed!
Please note, there is limited space for this workshop so please register your interest today!
For questions or more information about this workshop please reach out to gillian.anderson@portcares.ca or call 905 834 3629 x 293.

Safe Food Handlers – Supported Certification Workshop
2026-01-14 09:30 - 2026-01-15 12:00 | Digital Classroom in Port Cares, 92 Charlotte Street, Port Colborne, Ontario, L3K3E1, Canada
The Canadian Institute of Food Safety’s official Food Handler Certification Course meets Canada’s legal requirements for food safety training. This certification is required for anyone who is looking to work in Food Services including kitchen aides, chefs, dishwashers, and even school helpers.
Day 1 – January 14th from 9:30 am – 4:00 pm
Day 2 – January 15th from 9:30 am – 12:00 pm (if required)
This course is designed to assist individuals who require either technology or learning support to achieve this certification. If you are interested in Safe Food Handlers and feel you could achieve this self-guided course independently at home, please speak to your Employment Coach today. Otherwise, register your interest in this program here!
Please note – your spot is not guaranteed as space is limited, you will receive a confirmation of your registration via. a phone call or email from a PC Works team member!
If you have questions, please call 905 834 3629 x 293.

Introduction to AI Digital Workshop
2026-01-20 10:00 - 12:00, 2026-04-01 13:00 - 14:00 | Digital Classroom in Port Cares, 92 Charlotte Street, Port Colborne, Ontario, L3K3E1, Canada
In this introductory workshop, we’ll explore what AI is, gain a better understanding of the functionality and some basic prompts, and discuss the many ways it’s being used today.
We’ll also share some best practices when working with AI, including ethical considerations, data privacy, and the importance of responsible development to ensure AI technologies are beneficial and trustworthy so you can start using it to help you make your everyday a little easier.
Please note, this workshop does have limited space, so please register your interest today.
For questions or more information about this workshop please reach out to gillian.anderson@portcares.ca or call 905 834 3629 x 293.

Importance of Networking
2026-01-20 10:00 - 12:00
This workshop introduces participants to the importance of networking and how building strong connections can support personal, academic, and future career growth. Attendees will learn what networking really means, why it matters in today’s world, and how relationships can open doors to new opportunities, ideas, and support.
For questions, please contact pcworks@portcares.ca or call 905-834-3629, extension 276.

Smart Serve – Supported Certification Workshop
2026-01-22 09:30 - 15:30, 2026-03-19 09:30 - 15:30 | Digital Classroom in Port Cares, 92 Charlotte Street, Port Colborne, Ontario, L3K3E1, Canada
The Smart Serve responsible sales, service, and delivery training program is approved by the Alcohol and Gaming Commission of Ontario (AGCO) as the only responsible alcohol training program for Ontario. Smart Serve is a dedicated advocate for a safer and healthier Ontario.
Smart Serve is required for anyone who is seeking employment that includes the safe service of alcohol at their venue or sell alcohol in a retail sales format. This course is designed to provide assistance to those individuals who require either technology or learning support to achieve this certification.
If you are interested in Smart Serve, and feel you could achieve this self-guided course yourself independently at home, please speak to your Employment Coach today, otherwise, register your interest in this program here!
Please note – your spot is not guaranteed as space is limited, you will receive a confirmation of your registration via. phone call or email from a PC Works team member!
If you have questions, please call 905 834 3629 x 293.

Confident Conversations in the Workplace
2026-01-22 13:00 - 15:00
Speaking up with confidence can transform your professional relationships and career growth. This workshop is designed to help you develop the communication skills needed to navigate workplace conversations with clarity and professionalism. From expressing ideas in meetings to handling feedback or difficult discussions, you’ll learn practical strategies to speak assertively, listen actively, and build trust through effective communication.
For questions, please get in touch with pcworks@portcares.ca or call 905-834-3629, extension 276.

Smart Phone Savvy Workshop
2026-01-29 10:00 - 11:00, 2026-03-23 13:00 - 14:00 | Digital Classroom in Port Cares, 92 Charlotte Street, Port Colborne, Ontario, L3K3E1, Canada
Just because they’re called a Smart Phone, doesn’t mean it’s not epically confusing! Join us in our Digital Classroom to learn all about how to navigate your Smart Phone including viewing emails, organizing files and even keeping track of your precious photo memories!
Space is limited based on Computers, so please register early and then stay tuned to get your confirmation email securing your spot!
For questions or more information about this workshop please reach out to lara.leblanc@portcares.ca or call 905 834 3629 x 293.

Building Your Personal Brand
2026-02-03 10:00 - 12:00
Your personal brand is how the world sees you, online and offline. This workshop is designed to help you define, develop, and communicate a personal brand that reflects your unique strengths, values, and goals. Whether you’re job hunting, growing your career, or building an online presence, you’ll learn how to present yourself with clarity and confidence.
For questions, please get in touch with pcworks@portcares.ca or call 905-834-3629, extension 276.

Digital File Management Workshop
2026-02-04 13:00 - 14:00, 2026-03-11 10:00 - 11:00 | Digital Classroom in Port Cares, 92 Charlotte Street, Port Colborne, Ontario, L3K3E1, Canada
Do you have files and pictures galore, but you can’t seem to remember where anything is or how to access it? What are the best ways to stay organized online?
Join us in our Digital Classroom to learn all about how you can manage and organize your files.
For questions or more information about this workshop please reach out to lara.leblanc@portcares.ca or call 905 834 3629 x 293.

Own Your Confidence
2026-02-05 13:00 - 15:00
Confidence begins with how we speak to ourselves and to others. This workshop focuses on building self-confidence from the inside out, helping participants overcome self-doubt and develop a stronger sense of self. Through guided reflection and supportive discussion, you’ll learn how to communicate assertively, trust your voice, and handle conversations with greater ease and self-assurance.
For questions, please get in touch with pcworks@portcares.ca or call 905-834-3629, extension 276.

Skills you never knew you had!
2026-02-10 10:00 - 12:00
Unlock your hidden potential in this interactive workshop made to uncover and strengthen the transferable skills you didn’t know you already possess. Whether you’re changing careers, entering the job market, or just exploring your strengths, this session will help you recognize and apply your skills with confidence!
For questions, please get in touch with pcworks@portcares.ca or call 905-834-3629, extension 276.

Safe Food Handlers – Supported Certification Workshop
2026-02-11 08:30 - 2026-02-12 12:00, 2026-03-04 09:30 - 2026-03-05 15:30 | Digital Classroom in Port Cares, 92 Charlotte Street, Port Colborne, Ontario, L3K3E1, Canada
The Canadian Institute of Food Safety’s official Food Handler Certification Course meets Canada’s legal requirements for food safety training. This certification is required for anyone who is looking to work in Food Services including kitchen aides, chefs, dishwashers, and even school helpers.
Day 1 – February 11th from 9:30 am – 4:00 pm
Day 2 – February 12th from 9:30 am – 12:00 pm (if required)
This course is designed to assist individuals who require either technology or learning support to achieve this certification. If you are interested in Safe Food Handlers and feel you could achieve this self-guided course independently at home, please speak to your Employment Coach today. Otherwise, register your interest in this program here!
Please note – your spot is not guaranteed as space is limited, you will receive a confirmation of your registration via. a phone call or email from a PC Works team member!
If you have questions, please call 905 834 3629 x 293.

Find work you love
2026-02-12 13:00 - 15:00
Discover how to align your passions, strengths, and values with meaningful work in this inspiring and practical workshop. Whether you’re just starting, changing careers, or feeling stuck in your current role, this session will guide you through the process of identifying what truly motivates you. Learn how to explore career paths, set realistic goals, and build a plan toward a job that feels fulfilling, not just one that pays the bills.
For questions, please get in touch with pcworks@portcares.ca or call 905-834-3629, extension 276.

Stress Management
2026-02-17 10:00 - 12:00
Stress is a natural part of life, but managing it effectively is essential for maintaining both mental and physical health. This workshop provides practical tools and techniques to help you identify stress triggers, manage tension, and develop resilience. Perfect for anyone looking to handle daily pressures with greater calm and confidence.
For questions, please get in touch with pcworks@portcares.ca or call 905-834-3629, extension 276.

CannSell – Supported Certification Workshop
2026-02-18 09:30 - 16:00, 2026-03-12 09:30 - 15:30 | Digital Classroom in Port Cares, 92 Charlotte Street, Port Colborne, Ontario, L3K3E1, Canada
The CannSell Standard Certification is the only training program approved for legally authorized cannabis retailers in Ontario. Ontario law requires that all employees of cannabis retail stores, store managers, and cannabis retail license holders must complete the CannSell certification before their first day of work. CannSell was developed in partnership with MADD Canada to support safer consumption.
CannSell is a mandatory training for those who want to work in a retail Cannabis environment in the province of Ontario. This course is designed to assist those individuals who require either technology or learning support to achieve this certification. Please note, you must be 19 years old to get certified.
If you are interested in CannSell, and feel you could achieve this self-guided course independently at home, please speak to your Employment Coach today, otherwise, register your interest in this program here!
Please note – your spot is not guaranteed as space is limited, you will receive a confirmation of your registration via. a phone call or email from a PC Works team member!
If you have questions, please call 905 834 3629 x 293.

Smart Serve – Supported Certification Workshop
2026-02-25 09:30 - 16:00

Work-Life Balance
2026-02-26 13:00 - 15:00
This workshop focuses on helping participants understand the importance of maintaining a healthy work-life balance. Attendees will explore how balancing responsibilities, personal time, and well-being can improve productivity, reduce stress, and support long-term success.
For questions, please get in touch with pcworks@portcares.ca or call 905-834-3629, extension 276.

Value In Volunteering Workshop
2026-03-06 13:00 - 15:00
Participants will discover how volunteering strengthens communities, builds meaningful connections, and enhances leadership, teamwork, and personal growth. Through discussion and reflection, attendees will gain a deeper understanding of how contributing to a cause not only makes a difference in the lives of others but also adds purpose and value to their own lives.
For questions, please contact pcworks@portcares.ca or call 905-834-3629, extension 276.

Better Work Days Workshop
2026-03-10 10:00 - 12:00
Participants will explore practical strategies for managing stress, improving communication, strengthening teamwork, and building healthy daily habits. Through reflection and actionable tools, attendees will learn how small mindset and behaviour shifts can lead to greater energy, engagement, and overall job satisfaction.
For questions, please contact pcworks@portcares.ca or call 905-834-3629, extension 276.

Skill Up: Workshop Series
2026-03-16 - 2026-03-20
We’re excited to share an upcoming March Break opportunity: Skill Up, a youth employment readiness program offered by PC Works.
Skill Up is designed for Grade 11 and 12 students who want to build essential workplace skills, strengthen their resumes, and gain valuable experience to support their future career goals.
Throughout the program, students will participate in interactive workshops focused on resume development, interview skills, communication, teamwork, and workplace readiness.
In addition, Grade 12 students who complete the program will be eligible to receive $350. This is a great opportunity for students preparing to enter the workforce, applying to post-secondary, or simply wanting to feel more confident and career-ready.

When: March 16th – 20th (March Break)
From: 12 – 4 pm
Where: Port Cares, 92 Charlotte St, Port Colborne, ON
For questions, please contact pcworks@portcares.ca or call 905-834-3629, ext. 276

Networking with Purpose Workshop
2026-03-24 13:00 - 15:00
Attendees will learn how to identify the right connections, communicate their value clearly, and create authentic conversations that lead to lasting opportunities. Through guided discussion and actionable strategies, participants will walk away with tools to network strategically, not just socially, so their connections align with their goals and growth.
For questions, please contact pcworks@portcares.ca or call 905-834-3629, extension 276.

BTS of Customer Service Workshop
2026-03-26 10:00 - 12:00
This workshop uncovers the systems, communication skills, mindset, and teamwork that support positive customer experiences. Attendees will gain insight into the unseen efforts that shape customer satisfaction, learn practical strategies for handling challenges, and understand how every role contributes to delivering consistent, high-quality service.
For questions, please contact pcworks@portcares.ca or call 905-834-3629, extension 276.

Spring Job Search Refresh Workshop
2026-04-07 10:00 - 11:30
In this session, participants will learn how to modernize their resume and cover letter, improve their online presence, and apply practical techniques for finding and applying to jobs more effectively. We’ll also explore current hiring trends, networking strategies, and simple ways to stay motivated throughout the job search.
For questions, please contact pcworks@portcares.ca or call 905-834-3629, extension 276.
