Job Description

Come join our incredible Reservations team! As a Reservations Sales Agents play a leading role in generating revenue for our collection of 11 hotels.
They field nearly all inquiries for room reservations and convert as many of these calls as possible into confirmed reservations.

What will I be doing? As a Reservation Agent, you will serve as the first line of inquiry for room reservations for our 11 hotels.
Specifically, a Reservations Agent will perform the following tasks to the highest standards:
          Convert inquiries into confirmed reservations
          Respond positively to reservation inquiries to develop future sales
          Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest’s expectation
          Provide thorough and efficient service while maintaining the hotels high brand standards

What are the hours of work?
We are looking to recruit a full-time, permanent Team Member who will be working 40 hours per week. Shifts will fluctuate and will include weekends. Our office is open to receive calls 7 days a week, from 7 am – 11 pm.

What are we looking for? A Reservations Agent is always working with our Guests and with other Team Members. To successfully fill this role, you should be professional and put forth a positive and professional attitude. Behaviors, skills, and values should include:
          A passion for delivering great customer service
          A highly professional telephone manner and excellent communication skills
          Strong organizational skills and ability to multi-task and follow up on details
          Ability to work effectively during those periods of higher call volume and maintain your composure
          Previous experience in a Reservation / Customer Service environment, preferred
          Candidates must be upbeat, and able to remain fresh while performing repetitive tasks

This position is a Full-Time opportunity with Benefits, RRSPs, Team Member discounts and more!

Apply today by visiting our website at OR submit your resume to
While we welcome all applications, only those selected for an interview will be contacted.
Accessibility accommodations will be made for job candidates upon request.

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