Job Description

Non Union

Job Title: Business Analyst Court Services    
Job Opening Id: 27053 # Required: 1
Business Unit: Corporate Services Division: Court Services
Location: Court Services Welland Standard Hours: 35.00 / week
Full/Part Time: Full-Time Regular/Temporary: Regular
Salary Grade: 5 Salary Range: $ 68,480.00 – $ 80,560.00
Post Date: 2020-11-20 Close Date: 2020-12-02

Division: Court Services

About Us

Serving a diverse urban and rural population of more than 430,000, Niagara Region is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and numerous community partners, the Region delivers a range of high quality programs and services to support and advance the well-being of individuals, families and communities within its boundaries.  Nestled between the great lakes of Erie and Ontario, the Niagara peninsula features some of Canada’s most fertile agricultural land, the majesty of Niagara Falls and communities that are rich in both history and recreational and cultural opportunities. Niagara boasts dynamic modern cities, Canada’s most developed wine industry, a temperate climate, extraordinary theatre, and some of Ontario’s most breathtaking countryside. An international destination with easy access to its binational U.S. neighbour New York State, Niagara attracts over 14 million visitors annually, as well as a steady stream of new residents and businesses.

Job Description

Job Summary

Salary Pending Review

Reporting to the Manager Court Services, the Business Analyst is responsible for designing new solutions, modifying, enhancing or adapting existing systems, integrating new features or improvements, and the collection and analysis of business data, all with the aim of improving business efficiency and productivity.


  • Post-secondary degree in Business, Law/Public Administration or Information Technology or equivalent combination of education, training and experience 
  • Formal training in project management, ITIL, process redesign, quality improvement or program evaluation preferred


  • Demonstrated experience in program review principles, Lean/Six Sigma and project management
  • Knowledge of business process modeling, structured analysis, design and programming techniques
  • Ability to interpret legislation
  • Experience working with Microsoft software programs such as Project, Visio, Office as well as servers and networks
  • Minimum of 5 years systems planning, support, conceptual design and feasibility study experience in a medium to large organization of a complex diverse nature is preferred
  • Working knowledge of Provincial Offences Act and other applicable legislation such as the Courts of Justice Act, the Creditor’s Relief Act, employment legislation, the Rules of Civil Procedure, in particular the Small Claims Court rules is preferred
  • Knowledge of the Court Administration Management System (CAMS) the Integrated Court Offences Network (ICON) software is preferred
  • CBAP or PBA or similar designation preferred
  • PMP designation preferred


Facilitates the identification and development of new or modified business technology solutions; and supports the design of new solutions and/or modifications, enhancements, or adaptations of existing systems, integrating new features or improvements, ensuring systems are dependable, efficient and controlled.  (25% of time)

  • Investigates business problems, analyzing optional solutions and creating recommendations. 

  • Works closely with IT Solutions to aid in the support of existing systems and the planning and implementation of new systems and system processes.

  • Supporting feasibility studies, creating test scripts, leading UAT, training and obtaining end-user feedback. 

  • Advises business management on how best to leverage technical resources for business-specific activities, while collaborating with IT Solutions team.

  • Provides recommendations for solutions which fit within Court Services Applications, evaluating alternatives, detailing functions to be performed, designing work methods and procedures, collaborating with IT for the User Acceptance test plan and assisting with the Quality Assurance testing.

  • Assists with system implementation and develops or recommends changes to client area work methods and procedures. 

  • Assists in troubleshooting software application issues.

  • Identifies application, user/operator related problems.

  • Assists in promoting ongoing support of applications.

Leads ad hoc projects within Court Services including continuous improvement initiatives, applying business process improvement methodologies, develops recommendations, action plans and training for implementation of improvement opportunities, eliminating waste, establishing evaluation criteria, monitoring and tracking results through project management methodologies. (25% of time)

·         Ensures project terms are upheld, and project is moving towards completion on time and on budget with efficiency.

  • Ensures proper resourcing and prioritization from other required stakeholders (i.e. cross department, outside agencies, council, external consultants etc.).

  • Works with key stakeholders and project sponsors to determine baseline metrics to measure project success.

  • Manages each project/event phase and ensures that participants and stakeholders have the appropriate tools/resources, necessary information and guidance to enable them to engage in the process and maximize the potential outcome of each event.

  • Writes technical procedures and documentation for the applications, including operations, etc.

  • Provides documentation and procedural support on department projects/initiatives.

  • Writes, revises and communicates policies, reports, procedures and guidelines related to the use of technology in Courts Services

Analyzes data ensuring integrity and accuracy required to report out on trends, performance metrics and other quantitative measures required for enabling decision-making.  (25% of time)

  • Ensures timely, accurate data entry in accordance with departmental policies, professional standards and Ministry protocols and directives.

  • Prepares reports as required, which includes: accessing, verifying, and preparing data

  • Assists the team with performance monitoring and the use of data for continuous quality improvement initiatives, score carding and dash boarding

  • Monitors trends and assesses statistical data in order to guide program planning and support Provincial Offences processes in Niagara.

  • Facilitates and interprets data analysis to internal and external stakeholders.

  • Collaborates within the corporation regarding data collection projects which impact departmental initiatives

  • Conducts analysis, evaluation and interpretation of data, making recommendations for programming based on data collected in accordance with Ministry of the Attorney General, Ontario Courts of Justice and Niagara Region policy and protocol.

    Manages internal and external stakeholder relationships. (15% of time)

  • Acts as a liaison between Court Services and internal or external stakeholders involved in project management (including IT Solutions, Municipal Court Managers Association, Ministry of the Attorney General, etc.)

  • Liaises with Regional staff in other division/departments, including staff within Accounting, Purchasing, IT, Human Resources, Construction, Energy and Facility Management and Clerks.

  • Attends meetings and represents the POC on various committees and teams, as required both within Niagara Region as well as provincially.

  • Remains current in relevant legislation, regulations, practices, procedures, developments and trends in sub-committees, attending conferences, workshops and seminars as required.

  • Participates as member on the Municipal Court Managers Association sub-committees as required.

    Manages and administers annual and multi-year Capital and Operating budgets as part of the Court Services management team and for which they are delegated authority ensuring support of Council’s objectives, financial transparency and accountability, monitoring budget adherence, identifying and explaining variances and financial reporting is effectively managed in compliance with corporate financial policies.  Administer and approve the acquisition of goods and services in accordance with the procurement policy. Reviews the processing of invoices and approving of payments. (10% of time).

Special Requirements

  • In accordance with the Corporate Criminal Record Check Policy, the position requires the incumbent to undergo a Criminal Records Check and submit a Canadian Police Clearance Certificate.

  • Regional staff strive to enable the strategic priorities of council and the organization through the completion of their work. Staff carry out their work by demonstrating the corporate values.

Closing Statement

Uncover the wonder of the Niagara Region and join a team dedicated to meeting tomorrow’s challenges TODAY!

Let us know why you would be an excellent team member by submitting your online application.

We thank all candidates for their interest however, only those candidates selected for an interview will be contacted.

Please apply through the Niagara Region Careers site.

Apply for this position