Job Description

Job Tasks:

  • Install, troubleshoot, and service water treatment equipment
  • Perform basic component replacement services
  • Understand various water conditions and how to treat them
  • Field calls from customers with technical questions/concerns
  • Follow protocol for diagnosing equipment problems both on-site and over the phone
  • Efficiently (and legibly) complete service paperwork
  • Regularly check parts inventory on service van, and restock as necessary

A successful Service Technician will:

  • Have ambition and drive to deliver exceptional customer service and results
  • Have excellent time management skills
  • Be proactive and able to provide resolutions in a timely manner
  • Communicate politely and effectively with customers via email, telephone and face-to-face
  • Know our company’s products and policies, and be able to communicate these with all members of the staff and customers
  • Contribute to the development and growth of the company
  • Be able to handle some heavy-lifting


  • Time will be spent both in-office and in the field.  A valid, unrestricted driver’s license is required. 
  • Must have previous experience within a customer service environment
  • Knowledge of water chemistry and conditioning/treatment is preferred

Beneficial Skills to Have:

  • Familiar with using power tools
  • Basic knowledge of electrical, plumbing, pumps, and pressure systems
  • Experience using Microsoft Office
  • Lift-truck licensed
  • First-aid certified

Local applicants only

This position is available immediately. Full-time Monday – Friday (occasional Saturday).

Starting wage varies, depending on experience. Approx. $15 – $17/hour.

Apply for this position

Application Form

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About Water Concepts

Water Concepts

Water Concepts provides water treatment services throughout the Niagara region. We supply our customers with everything they need to maintain safe, quality water.