Job Description

Community Support Services of Niagara Region
Position Title: Congregate Dining and Volunteer Visiting Service Coordinator

Part time Position – up to 25 hours per week
Location: Welland, Ontario

Community Support Services of Niagara is a not-for- profit volunteer based agency providing home support programs to seniors and adults with disabilities in the Niagara Region.

Reporting to: Program Manager

Primary requirement: The coordination of the Francophone CD and Bilingual Volunteer Visiting programs within the Welland service area Travel will be required throughout the Niagara Region

Service Coordination Responsibilities:

  • Organizes and participates in various social and therapeutic recreational activities to: increase socialization, promote independence, improve quality of life
  • Completes intakes for all services and supports provided
  • Maintains and enhances ongoing social activities
  • Makes payment for purchased services such as food or events and maintains appropriate records of payment
  • Maintains accurate recording of statistics and client interactions in database
  • Produces and distributes event flyers
  • Participates in performance and quality measurements, compiling program indicators and outcomes
  • Maintains attendance records for activities

Common Responsibilities:

  • Prepares reports as requested
  • Monitors and evaluates the volunteer and client programs and documents results
  • Maintains accurate and current volunteer and client files, corresponding database
  • Monitors service, determines client satisfaction, volunteer satisfaction and resolves any issues as well as resolves volunteer problems in a timely fashion keeping program manager / service coordinator apprised of pertinent issues
  • Attends seminars, meetings and maintains current knowledge of volunteer management activities and client service practices
  • Maintains liaison and participation in community organizations
  • Participates in CSSN promotional activities
  • Participates as a CSSN team member, promoting the agency
  • Maintains confidentiality of volunteer and client information
  • Seeks assistance from supervisor when necessary
  • Performs other duties and functions as required

Job Requirements:

  • Ability to communicate fluently in French and English is mandatory (written and oral)
  • Educational background in social services, recreation and leisure, volunteer management or relevant post-secondary education
  • Previous experience working with volunteers, seniors and adults with disabilities
  • Proven presentation skills in both official languages
  • Experienced training and orientation skills
  • Excellent interpersonal skills; including phone skills and interview/assessment skills
  • Superior oral and written communication skills in both official languages
  • Ability to work independently with minimal supervision
  • Ability to work in a team environment
  • Computer skills – Microsoft office and database management
  • Able to work occasional week nights or weekends
  • Valid Ontario driver’s license, valid insurance with minimum $1 Million liability and use of automobile required

To Apply:

Please send you resume in confidence to
We thank all those for applying in advance, due to volume only candidates considered for an interview will be contacted.
CSSN is an equal-opportunity employer

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